Privacy Policy

This Privacy Policy outlines how Jhen Shop ("Site," "we," "us," or "our") gathers, processes, and shares your personal data when you access or use our services, complete a purchase through jhenshoponline.com, or reach out to us in connection with the Site (together referred to as the "Services"). Throughout this Privacy Policy, the terms "you" and "your" refer to any individual using our Services — including customers, visitors to our website, and any other person whose information we have obtained in accordance with this policy.

Please take the time to read this Privacy Policy thoroughly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

Information You Provide Directly

• Contact and order details — your name, shipping address, and phone number, which you provide when placing a reservation.
• Payment proof — a screenshot image of your GCash, Maribank, or Maya transfer that you upload to confirm payment.
• Customer support information — information you choose to include when you message us through Messenger, Viber, or other channels.

We do not collect your bank account or credit card numbers. Payment is sent directly through your bank app — we only see the screenshot you upload.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and how you interact with the Services ("Usage Data"), such as your device type, browser information, IP address, and pages viewed. We use Google Analytics to understand how visitors use our Site so we can improve it.

How We Use Your Personal Information

• Providing the Services — to process your reservations and payments, arrange shipping via J&T Express, send you SMS notifications about your order, and respond to your inquiries.
• Security and fraud prevention — to verify orders (including phone number verification via SMS one-time codes) and to detect, investigate, or take action against fraudulent or malicious activity.
• Service improvement — to understand how the Services are used and to improve them.

How We Disclose Personal Information

We share your personal information only with the service providers who help us operate the Site and fulfill your orders:

• J&T Express — to deliver your order (name, address, phone number).
• Semaphore — to send SMS verification codes and order notifications (phone number).
• Supabase and Vercel — our secure cloud hosting and database providers, who store your order data on our behalf.
• Google Analytics — for anonymized website usage statistics.

We may also disclose your information to comply with applicable legal obligations, to respond to lawful requests from authorities, or to protect and defend the Services, our rights, and the rights of our users or others. We do not sell your personal information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We protect your information using encryption, access controls, and secure cloud infrastructure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access — request access to the personal information we hold about you.
• Right to Delete — request that we delete personal information we maintain about you.
• Right to Correct — request that we correct inaccurate personal information.
• Right to Object / Withdraw Consent — ask us to stop or restrict our processing of your personal information.
• Right to Data Portability — request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Contact